Refund And Return Policy
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. This policy outlines our guidelines for returns, refunds, and exchanges to ensure a positive shopping experience for our customers.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Eligibility for Returns
You may be eligible for a return, refund, or exchange under the following conditions:
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 30 days of delivery to request a return or exchange.
Incorrect Item: If you receive an incorrect item that does not match your order, please contact us within 30 days of delivery to request a return or exchange.
Return Process
To initiate a return or exchange, please follow these steps:
- Contact us via any of our contact details listed below.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.
- Return Shipping: You are responsible for return shipping costs unless the return is due to a defect, error, or damaged item. Please use a trackable shipping method and retain proof of postage.
- Inspection and Processing: Upon receiving the returned item, we will inspect it to verify its condition. If the return is approved, we will process the refund or exchange within 3 business days.
Non-returnable items:
- Mystery Boxes
- Some health and personal care items
- Only regular priced items may be refunded. Sale items cannot be refunded.
Refunds
- Refunds: Refunds will be issued to the original payment method used for the purchase.
- Refund Processing Time: Refunds are typically processed within 3 business days after the returned item is received and inspected.
- Non-Refundable Items: Certain items may not be eligible for refunds, such as personalized or customized products.
Contact Us:
For more information, if you have questions, or if you would like to make a complaint, please contact us.